Terms and Conditions

1. Scope of application


These General Terms and Conditions (“GTC”) apply to the entire business of Baltic GmbH (hereinafter “Company”). The Company distributes high-quality natural cosmetic products based on ingredients and oils from Morocco. The products are vegan and free from any animal testing. In addition, all packaging is recyclable.


2. Conclusion of contract


The conclusion of the contract shall be effected by the Company’s confirmation of the agreement concerning the purchase of Products by the Customer.
The contract is concluded in any case when the Customer orders the products offered by the Company via the Company’s online shop or purchases them directly.



Unless otherwise quoted, all prices are in Swiss francs (CHF). All prices are exclusive of any applicable value added tax (VAT).
Prices are exclusive of any other applicable taxes and exclusive of packaging and shipping costs.
The Company reserves the right to change prices at any time. The prices on the Company’s website valid at the time of the conclusion of the contract shall apply.

4. Payment


The company offers the customer the following payment options: Credit card, PayPal, prepayment, instant bank transfer.
Offsetting of the invoiced amount against any claim the Client may have against the Company is not permitted.
The Company shall be entitled to refuse delivery or provision of services in the event of default in payment.

5. Obligations of the company

5.1 Delivery / Delivery Dates


Delivery will be made within 14 (fourteen) working days after receipt of the order. If delivery is not possible within this period, the Company will inform the Customer within 1 (one) working day of receipt of the order and the new delivery date will be communicated.
Unless otherwise agreed, the place of performance shall be the registered office of the Company. The Company shall fulfil by handing over the ordered products to the agreed carrier. If no forwarder is agreed, the company is free to choose a forwarder.

5.2 Auxiliary persons


The parties have the express right to call in auxiliary persons to perform their duties under the contract. They shall ensure that the auxiliary person is engaged in compliance with all mandatory statutory provisions and any collective labour agreements.

6. Exchange


An exchange of products is generally excluded.

7. Warranty


The statutory warranty provisions shall apply.
The Company warrants the above for a maximum period of 24 (twenty-four) months.
Any defect must be reported to the Company immediately. The Company shall be entitled to decide whether the defective product is to be repaired or replaced. Only if replacement or repair is not possible is the customer entitled to a reduction or refund of the purchase price. The claim for reimbursement of costs in the case of third-party repairs is excluded. During the time of repair, the customer has no claim to a replacement product. The warranty starts anew for the repaired element, the original warranty period continues for the remaining elements of the product.

8. Liability


Liability for any indirect damage and consequential damage is excluded in full.
Liability for direct damage is limited to the contract sum. This limitation of liability does not apply to direct damage caused by gross negligence or intent.
The client is obliged to report any damage to the company immediately.
Any liability for auxiliary persons is excluded in its entirety.

9. Intellectual property rights


The company is entitled to all rights to the products, services and any trademarks or is authorised to use them by the owner.
Neither these General Terms and Conditions nor any individual agreements pertaining thereto have as their content the transfer of any intellectual property rights, unless this is explicitly mentioned.
Furthermore, any further use, publication and making available of information, images, texts or anything else which the client receives in connection with these provisions is prohibited, unless it is explicitly approved by the company.
If the Client uses content, texts or pictorial material in connection with the Company in which third parties have a property right, the Client must ensure that no property rights of third parties are infringed.

10. Data protection


The Company may process and use the data recorded within the framework of the conclusion of the contract for the fulfilment of the obligations arising from the contract. The Company shall take the measures required to secure the data in accordance with the statutory provisions. The Client fully agrees to the storage and contractual use of his data by the Company and is aware that the Company is obliged and entitled to disclose information from the Client to courts or authorities or to third parties if ordered to do so. If the Client has not expressly prohibited it, the Company may use the data for marketing purposes. The data necessary for the performance of the service may also be passed on to commissioned service partners or other third parties.

Furthermore, the data protection provisions shall apply.

11. Changes


These General Terms and Conditions may be amended by the Company at any time.
The new version shall come into force 30 (thirty) days after the Company has posted it on the website (www.baltic.com).
In principle, the version of the General Terms and Conditions in force at the time of the conclusion of the contract shall apply to the Client. Unless the customer has agreed to a newer version of the GTC.

12. Priority


These GTC take precedence over all older provisions and contracts. Only provisions from individual contracts which specify the provisions of these GTCs shall take precedence over these GTCs.

13. Severability clause


Should a provision of this contract or an annex thereto be or become invalid, this shall not affect the validity of the remainder of the contract. The contracting parties shall replace the invalid provision with a valid provision that comes as close as possible to the intended economic purpose of the invalid provision. The same shall apply to any loopholes in the contract.

14. Confidentiality


Both parties, as well as their auxiliary persons, undertake to treat all information submitted or acquired in connection with the services as confidential. This obligation shall remain in force even after the termination of the contract.

15 Force majeure


If the timely performance by the Company, its suppliers or third parties involved becomes impossible as a result of force majeure, such as natural disasters, earthquakes, volcanic eruptions, avalanches, thunderstorms, storms, wars, riots, civil wars, revolutions and uprisings, terrorism, sabotage, strikes, nuclear accidents or reactor damage, the Company shall be released from the performance of the affected obligations for the duration of the force majeure and a reasonable start-up period after its end. If the force majeure lasts longer than 30 (thirty) days, the Company may withdraw from the contract. The Company shall refund to the Client in full any remuneration already paid.
Any further claims, in particular claims for damages as a result of vis major, are excluded.

16. Agents and distributors


The Client acknowledges that any distributors or agents work independently of the Company and that any potential claims must be made directly against them. The Company shall not be liable in any way for any breach of contract by any agent or distributor.

17 Applicable law / place of jurisdiction


These GTC are subject to Swiss law. Unless mandatory statutory provisions prevail, the court at the registered office of the company shall have jurisdiction. The company is free to bring an action at the defendant’s place of business. The United Nations Convention on Contracts for the International Sale of Products